Overview
At DISX FASHION, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, please review our refund and return policy below.
1. Returns
- Eligibility: Items can be returned within 30 days from the date of delivery. To be eligible for a return, items must be unused, in their original condition, and with all original tags and packaging intact.
- Exclusions: We do not accept returns on final sale items, gift cards, or items marked as non-returnable. For hygiene reasons, swimwear and lingerie cannot be returned.
2. How to Return
- Initiate a Return: To start a return, please contact our customer service team at “disxllc@gmail.com” to obtain a Return Authorization Number (RAN) and return instructions.
- Packing: Pack the item securely in its original packaging and include the RAN and a copy of your receipt or order confirmation.
- Shipping: Ship the return to the address provided by our customer service team. We recommend using a trackable shipping service or purchasing shipping insurance, as we are not responsible for lost or damaged return shipments.
3. Refunds
- Processing Time: Once we receive and inspect your returned item, we will process your refund within 7-10 business days. The refund will be issued to the original payment method used at the time of purchase.
- Shipping Costs: Shipping costs are non-refundable. If you received free shipping on your order, the original shipping cost will be deducted from your refund.
4. Exchanges
- Process: If you wish to exchange an item for a different size or color, please return the original item as outlined above and place a new order for the desired item.
- Availability: Exchanges are subject to the availability of stock.
5. Damaged or Incorrect Items
- Report Issues: If you receive a damaged or incorrect item, please contact our customer service team immediately at “disxllc@gmail.com” with your order number and a description of the issue. We will arrange for a replacement or refund as appropriate.
6. Contact Us
For any questions or concerns about our refund and return policy, please contact our customer service team:
DISX FASHION
Email: disxllc@gmail.com
Phone: +1 240 288 2919
Thank you for shopping with DISX FASHION. We strive to ensure that your shopping experience is seamless and satisfying.